Texas Nissan Reviews

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Frontier Review

Crooked, forged my name on an odometer statement.
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ID
#863266 Review #863266 is a subjective opinion of poster.
Location
Fort Worth, Texas

Texas Nissan Deal Review from Keller, Texas

Deceptful unethical business practices including forgery. Texas Nissan after changing my deal from a trade towards a new lease to ending my lease early without telling me just because it was more profitable for them. Problem is I now owe money on the lease when it should have been a done deal. In order to keep me in the dark, they didn't have me sign any paperwork on the lease turn in. I requested proof of the odometer statement which Nissan did not have and had to request it from the dealership. Nissan then sent me a copy and Texas Nissan forged my signature. I can't wait to show a judge.
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1 comment
#1201349

I had a bad experience too. They are definitely up to know good. Might be getting a lawyer myself

ID
#855789 Review #855789 is a subjective opinion of poster.
Location
Keller, Texas
Service
Texas Nissan Deal
Reason of review
Poor customer service
New Reviewer

Nissan Frontier Review

Tried doing businees with them, told them no games, knew what i wanted. They started playing games, ridiculous interesr rates, above sticker pricing, and deceptive practices. Went to different dealer, got better than asked for deal, and drove home with new nissan. Stay away from Texas Nissan if you want to avoid possibility of being ripped off. The dealership is as crooked as crooked can get
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ID
#831390 Review #831390 is a subjective opinion of poster.
Location
Smyrna, Tennessee
Cons
  • Poor service
  • Liars deception and misleading ads
Reason of review
Pricing issue

Worst Dealership in Texas

It would seem there are a lot of people who should have read reviews before doing any business with Texas Nissan of Grapevine, including me. This dealership is the worst. I bought a used car and the major selling points were it was a single owner vehicle and had zero wrecks or damage. Not only is it not a single owner vehicle, it has been in 2 accidents. Do NOT trust anything these liars tell you unless you want to watch your money go out the window. The value of the car is nowhere near what I was led to believe and in addition, when I confronted the used car director about it, I received nothing but attitude and excuses about how they check every car with great detail. That statement alone is complete BS. If they had checked the vehicle, a trained mechanic would be able to see the damages and repairs. My advice to anyone wanting to buy a Nissan from Texas Nissan of Grapevine, read these reviews and stay clear of this dealership. If I could select negative stars I would. This has to be the worst dealership ever.
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ID
#680319 Review #680319 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Damaged or defective
Loss
$10000
New Reviewer

Texas Nissan - Nissan Pathfinder Suv Review from Dallas, Texas

I just wanted to say how much i like texas nissan and their customer service and friendliness. I have. Been a loyal and faithful customer since 2011 when i purchased my nissan altima. 2 yrs later i got my dream suv nissan pathfinder. The salesman was a little pushy on down payment on my pathfinder even when i told him how much i cld only afford. But im more satisfied with Eli Garcia in parts and maitenance area. He always attends me quickly as soon as i pull up. Explains what he did to my vehicle ,tells me what needs to fixed in the future coming up soon. Friendly and always smiling. The thing i dont like is the pricing on oil changes. Nissan corinth has it at 19.99 and tx nissan at 34 or 29.99. Why the big difference?its the same oil. I thought by now i wld get free oil changes like another of mine gets all the. My boyfriend even purchased a nissan frontier. So i have basically purchased 3 vehicles from tx nissan. I think i deserved a little bit rewards for tje service i have brought to u guys. Thank u eli garcia for everything u do
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ID
#677227 Review #677227 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Good customer service
New Reviewer

Deceptive Sales Practices

I spoke with Nissan today and was very concerned by what I learned. In case you aren’t aware, I did not come to your dealership to trade in a car. I was having my Murano inspected before meeting with a representative from Nissan manufacturing on 5/5/2015. We were going to discuss any mechanical issues or concerns I had with my 2014 Murano. To jog your memory, this all happened last week. I'm the recruiter that Sabre was trying to hire to help staff the dealerships. Let me back up a little bit. I purchased a 2014 Murano last year that has been in the shop multiple times with numerous problems. I was finally in the arbitration stage with Nissan and was supposed to meet them May 5, 2015, to discuss resolution. I wanted another dealership to inspect the car first so I could see how their findings lined up with what the Nissan rep told me today. I had already had repairs done on the Murano and anticipated it would be fine, but wanted another opinion that I felt Nissan would accept. Upon inspection, the service center of Nissan Grapevine told me my Murano was in great shape and worth full trade-in value. While I was speaking with him, Sabre walked in and told me he was with the manufacturer, and wanted to go ahead and take care of my "situation" while I was there. ***Bryson heard the majority of the conversation between Sabre and myself, and he can vouch for what you're about to read. As you can imagine, I was surprised there was a Nissans rep there at that time. I confirmed this with Sabre several times, and it wasn't until I was leaving and saw his card that I realized he was NOT with Nissan. There were multiple occasions throughout the day that I asked Sabre to confirm he could speak for the manufacturer, and he did so immediately, even saying that he knew my car was in arbitration. He told me he had all of the details on my Murano, and that he had just "hung up from a call with the manufacturer." He apologized for my experience thus far and told me Nissan wanted to "take care of me," to ensure I was a "happy customer" who "had a great experience” and “didn't bad mouth Nissan on social media." Please see below for a more detailed synopsis. 1) When I was checking out from the service center, Sabre came in and introduced himself. He told me he was a manufacturer's rep and wanted to "take care of my situation now," since he was there and able to do so (as opposed to waiting until the following week). 2) Sabre assured me my current arbitration suit would not be impacted if I traded my car in now, and said that Nissan had agreed to refund the difference in the trade-in value vs what you could offer me. He stated that your offer was low due to “mechanical issues”. I asked why the Nissan service center just told me it was in great shape, and Sabre told me "not to worry about it” because he had spoken with Nissan and they would be refunding me to make up for the loss. (The loss refers to KBB trade-in value vs what you gave me for the trade in (range for my murano = $26,800 - $28,000)). 3) I ASKED HIM AGAIN IF HE WAS SURE I COULD DO THIS AND STILL GET A SETTLEMENT FROM NISSAN, AND HE SAID "YES!" 4) He then told me to sign a certain form so I could borrow the car for a few days before deciding. 5) I agreed, and told him I wanted several things added to the pathfinder, such as a bumper protector, towing package, cargo cover, floor mats, etc., and he said they would be added. In addition, he told me I would have gap coverage, maintenance, oil changes and car washes for several years. There wasn’t any discussion about the number of years he meant. 6) We agreed that I would pay $3250 down (never a discussion about overall cost or what the final numbers would be), and finance the rest for 54 months for x25 a month (I’m not being sly, I honestly don’t remember beyond the months, the down and something 25. I know it wasn’t substantially more than the $635 I pay now). He also told me I would not have a payment this month. I counted on this, and was shocked to see that Nissan deducted the funds for the murano from my account today. 7) Tam came in at this point. We agreed to 30 days out for the first payment (mind you, I still thought this was just preliminary paperwork). Tam told me someone would call me the next day to schedule a service appointment for me to get the car washed, add the tow package, bumper, etc. Tam confirmed I would STILL BE GETTING MONEY FROM NISSAN. I did not consent to having my credit run again, as I already had a loan, and I wanted to be sure that everything worked out with my murano. Tam said it would not be a problem. I repeated that I would not sign anything unless I was still able to settle the murano fiasco, and he told me that he talked to Sabre and it was all taken care of. I told Tam I was going to need a statement explaining why I hadn’t gotten full value on the trade in, and what the problems were, and he agreed I would receive it and that Nissan wouldn’t require anything else, per Sabre. 8) Bryson gave me the key (yes, 1 key, not 2, no paperwork) and told me I’d receive a call. I didn’t. I told Bryson I would be very upset if I didn’t hear from anyone, or if anything I was told wasn’t true. He gave me his cell phone and said I could check in with him if Nissan said anything different. He also told me he understood my situation and was speaking with management on my behalf. Johnny, I’m sure you can tell that I feel that I have been misled. I didn’t approve the credit check, but it was run. Sabre doesn’t work for Nissan and was never on the phone with Nissan working out “my situation.” I haven’t seen any numbers, not even cost, but I have a sneaking suspicion they will be completely different than what I discussed with Sabre. The bottom line is that I paid additional money for the pathfinder and STILL had my murano payment taken out of my bank. Then, I lost the arbitration hearing because I no longer have the vehicle, and I still have no clue what it is I’ve agreed to. This is all the more disappointing because I really enjoy the pathfinder, but hate feeling that I’ve been taken advantage of. I’d like to have my car back so I can reopen my case with Nissan, come to a resolution on my murano and then look at a new vehicle. It hasn’t even been a week since this took place, so I’m hopeful we can work something out. See below for additional information. Timeline of Events 1) April 30: Went to Nissan of Grapevine to pick up the murano. Purchased new vehicle from Nissan rep who fabricated his credentials. 2) May 1: Called the dealership. Amy called me (back?), and I explained the situation. She told me someone would be in touch with me that day or the next. I called Bryson and texted him to explain my concerns. 3) May 1: Received an email from the BBB thanking me for settling my case with Nissan. I wasn’t aware I had, so I called the BBB, the Arbitration Department at Nissan, and texted Bryson with my concerns. 4) May 2-3: I didn’t hear from anyone. 5) May 4: I told Bryson I’m concerned. I left a message for Theresa. 6) May 5: I talked to BBB and the Nissan Manufacturer. Left messages for Amy and Theresa. I tried to find out if my car is still on the lot because I want it back. Nobody called me back. I texted Bryson, and I talked to the girl at the front desk, who (bless her heart) seemed to agree I have been screwed. Nobody called me back. 7) May 5: Talked to Nissan and confirmed my case is closed. They told me you said I came into your dealership to trade my car in. I want to be very clear on this: I WOULD NOT HAVE STEPPED FOOT IN THAT DEALERSHIP IF SABRE HADN’T TOLD ME HE WAS WITH NISSAN AND WAS THERE TO ADDRESS “MY SITUATION.” 8) May 5: I realized I had an additional payment taken out of my account, after being told this would not happen, and subsequently put me in a poor position, moneywise (no pun intended). Nobody from Nissan of Grapevine called me back. I know this is a lot of information, and I know you will need time to review it, but I’d like to reiterate that I would like to bring this vehicle back. I have added 130 miles to it since I purchased it (fyi, it didn’t have 5 miles on it, it had almost 300 on it – that was another item improperly disclosed). Also, while I was driving today, something fell off and I’m not sure what. There is a piece of plastic hanging down (now twist-tied up so it doesn’t drag), so I’m guessing it was a bolt. I tried calling the service center, but as you know, nobody called me back. I will be putting as few miles as possible on this vehicle between now and when we speak. When we do talk, I would appreciate it if we can leave Sabre out of the conversation, as it has become very clear that he misrepresented himself, and I am quite angry about that. I was very upset today when Louis (in Arbitration) told me that you said this “trade-in” was all my idea, but I recognize someone must have told you this, and I suspect it was Sabre. I would like to straighten everything out now, preferably before the mileage increases too much and before the regional rep is involved. I do not want this car under these terms. I’d like my money and my vehicle back so I can be compensated fairly for purchasing a lemon (and what else do you call a brand new vehicle that has been in the shop 8 times in the first 5 mths). At that point, I will be able to purchase a vehicle without being under duress. An alternative solution is for your dealership to give me the full trade-in value for the car, which would change the terms that I think I have, but don’t know, as I haven’t seen anything in writing, nor did we discuss these details, as I have in the past. I hope you can understand my position. When Sabre approached me as a Nissan rep, I believed what he had to say, and I feel I’m at a big disadvantage now. Please let me know when we can discuss this in detail. I will make myself available tomorrow, if you have time to talk. Alternative solutions to this situation are below, and I’m hopeful you will find one of them agreeable. I look forward to hearing what you think and am hopeful that we can work together to find an amiable agreement. 1) Return the Pathfinder, have $3250 returned to me, get back my murano and walk away. 2) Receive full trade in value for my murano and then discuss the terms of a purchase with someone (this never came up, presumably because I was “borrowing” the car for the weekend. I don’t even know what the purchase price should be). 3) Repeat number 1, then start from the beginning on a purchase. 4) ???
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ID
#632966 Review #632966 is a subjective opinion of poster.
Location
Dallas, Texas
Cons
  • Misleading representation
  • Poor customer service
  • Bait and switch
Reason of review
deceptive sales practices
Loss
$50000
Preferred solution
Full refund
New Reviewer

Texas Nissan of Grapevine - Disrespectfull and Careless about the customers!

I had a terrible experience during the Buy of a preowned vehicle on the Texas Nissan of Grapevine. The financing guy made my life a *** because I did not Buy a special insurance and cashed my downpayment check before what was agreed. My checking account got negative in a few Thousand dollars and I had the check returned, nobody cared about the matter and it was even hard to have them to pay the bank fees. Run away from these guys they dont respect you as a customer. The sales manager pretended that he did not know what happened, the sales man called me a little boy because I wanted a receipt of the down payment and finance manager said that I would have to prove that I payed the overdraft fees by giving them my checking account statement.
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ID
#428475 Review #428475 is a subjective opinion of poster.
Location
Colleyville, Texas
Loss
$100

Bait and switch sales practices.

I went to TX Nissan of Grapevine on March 23, 2012 to LOOK at new vehicles. The group of vultures out front surrounded my car before I could even get out to look. The newest sales person they had began helping me and the "sales mangers office" set him up to fail. After all the BS, the sales manager came over to me on the NEW car lot and says he can get me financed at 2.9% for an agreed upon monthly payment for a new vehicle. I signed a contract for 0.9% financing after getting talked into the extended warranty for an additional 2% decrease in the finance rate. I told the finance guy "Elliott" that my credit score was what it is, and purchased vehicles in the past, etc. etc. I also told him I doubted that he could get me approved at 0.9%, but he assured me it was not a problem. Three weeks later, the weekend after Easter, I received a phone call that I needed to go to the dealership to sign a new contract. I already knew the reason was because I did not get approved at 0.9%. I was highly PISSED. I should have just left the car there. I ended up purchasing and signing a new contract at 8.99% Then when I told them I did not want the extended warranty anymore they said I had to have it to get financed. That is total BS. When I left that night, I was told the customer care rep would contact me the following day. Of course, no phone call, so I called them that evening and talked to Ashley. She was totally fake on the phone and acted like she would actually do something to help make it right for me. She even asked me if they gave the warranty to me, or a maintenace package, woiuld I be satisfied. I told her I would like a couple of days to think about it. I texted her a few days later to say that after all of this *** the dealership should lower my payments, give me the warranty, and the maintenace package. I felt that would be more fair since my finance charges jumped from 600.00 to 6000.00. She replied that there is nothing further they can do since I already signed a contract. I emailed Johnny Cantrell the general manager and scheduled an appointment to talk with him. He has since rescheduled and we still have not met. I am just apalled at how they waited 3 weeks to call me. They knew within the first day I was not approved.
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ID
#315316 Review #315316 is a subjective opinion of poster.
Location
Richardson, Texas
Loss
$5400

Misrepresented Sale. Bought Specific Part ... Sold Me Different Part Number ... Refused Refund.

This company has unethical business practices, that warrant this posting. I purchased a K&N Air filter from this company, described as part number 33-2286 to fit my Nissan vehicle. They sold me this item for a good dollar amount. I got home, opened the box, and the filter did not fit. I looked at the part they sold me, which was a different part number packaged in a box described by 33-2286 (what I bought), which fits a chrysler vehicle (mine is a nissan). I contacted them immediately, and they refuse to refund my money, stating it is not a policy of theirs to issue refunds, and indicating in my correspondence with them, that "we (North Texas Nissan) do not have the capital to cover the expenses of refunds".
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ID
#164027 Review #164027 is a subjective opinion of poster.
Location
Brandon, Manitoba
Loss
$45

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